Last updated: 07/07/2026
These Advertising Terms and Conditions apply to all advertising, sponsorship, promoted content, paid social media posts, newsletter placements, event promotions, business listings, lead-generation campaigns and other paid promotional services booked with The Havering Daily Ltd.
By booking, approving, submitting content for, or paying for advertising with The Havering Daily, the Advertiser agrees to these Terms and Conditions.
1. Definitions
In these Terms:
“The Havering Daily”, “THD”, “we”, “us” and “our” means The Havering Daily Ltd.
“Advertiser” means any individual, business, organisation, charity, public body, campaign group, agency or representative booking or paying for advertising with THD.
“Advertisement” means any paid-for or sponsored promotional material, including banners, promoted articles, sponsored content, advertorials, newsletter placements, event promotions, social media posts, business listings, lead-generation campaigns, videos, graphics, links or other marketing material.
“Campaign” means the agreed advertising activity booked with THD.
“Platforms” means The Havering Daily website, newsletters, social media channels, email services, event pages, video content, community services or any other channel operated or managed by THD.
2. Booking and Acceptance
All advertising is subject to acceptance by THD.
We reserve the right to refuse, reject, suspend, remove or amend any Advertisement or Campaign at our discretion, including where we believe the content is unsuitable, unlawful, misleading, offensive, defamatory, politically sensitive, harmful, inaccurate, poor quality, non-compliant, or likely to create legal, editorial or reputational risk.
A booking is confirmed when payment has been received in full, unless we have agreed different payment terms in writing.
We may amend timing, placement, format or scheduling where technically or operationally necessary, provided we make reasonable efforts to preserve the value of the Campaign.
3. Payment Terms
Unless otherwise agreed in writing, all advertising must be paid in advance.
Invoices are payable immediately unless a different payment date is stated on the invoice or agreed in writing.
Late payment may result in the suspension, delay, removal or cancellation of advertising.
Prices exclude VAT unless stated otherwise.
Where payment is made through a third-party payment provider, that provider may apply its own terms and processing rules.
4. Advertiser Responsibilities
The Advertiser is responsible for ensuring that all advertising material supplied to THD is accurate, lawful and compliant.
The Advertiser confirms that all copy, images, video, audio, logos, offers, prices, claims, landing pages, links, promotions, testimonials and branding:
- Are accurate and not misleading
- Comply with UK law
- Comply with applicable advertising rules, including ASA and CAP Code requirements where relevant
- Do not infringe copyright, trade marks, privacy rights, data protection rights or other third-party rights
- Are not defamatory, discriminatory, offensive, harmful, unlawful or likely to cause serious or widespread offence
- Do not contain malicious code, unsafe links, scams, phishing material or misleading redirects
- Are suitable for publication to a general local audience
UK advertising should be legal, decent, honest and truthful under the ASA/CAP system. The ASA also expects marketing communications to be clearly identifiable as advertising where required. ASA/CAP guidance
5. Advertising Claims, Offers and Prices
The Advertiser is responsible for substantiating all claims made in an Advertisement.
This includes claims about prices, discounts, savings, availability, qualifications, reviews, awards, guarantees, medical or health benefits, financial outcomes, care services, safety, urgency, limited-time offers and comparisons with competitors.
Where an Advertisement includes an offer, the Advertiser must ensure that:
- The offer is genuine
- The price is accurate
- Any important conditions are clearly stated
- The offer is available for the stated period
- Any limitations, exclusions or expiry dates are clear
- The landing page matches the Advertisement
THD may request evidence to support advertising claims before or after publication.
6. Editorial Independence
Advertising does not influence THD’s editorial decisions, news coverage or editorial judgement.
THD retains full editorial control over all content published on its Platforms.
Paid promotions, sponsored content, advertorials and similar material may be labelled as advertising, sponsored, promoted, partnership content or similar.
Advertisers do not have the right to approve, influence or suppress independent editorial content unless agreed in writing as part of a paid promotional feature.
7. Sponsored Content and Promoted Articles
Where THD creates or publishes a promoted article, sponsored feature or advertorial, the Advertiser is responsible for ensuring that all factual claims, business details, prices, offers, images, links and statements supplied by them are accurate and lawful.
THD may edit sponsored content for grammar, style, clarity, length, house style, compliance, readability, formatting or legal reasons.
Sponsored content must not be presented in a way that misleads readers about its commercial nature.
THD may refuse or amend wording that appears overly misleading, unverifiable, exaggerated, offensive or unsuitable for our audience.
8. Design, Artwork and Approval
Advertisers must provide artwork, logos, images, text and links in the required format and by the agreed deadline.
Where THD provides design, writing or creative services, proofs may be supplied for approval before publication.
The Advertiser is responsible for checking all proofs carefully, including spelling, dates, prices, offers, contact details, links, images and legal wording.
Once an Advertisement has been approved, THD is not responsible for errors that were present in the approved version.
Design, copywriting, editing, artwork or setup services are chargeable where agreed and are non-refundable once work has started.
9. Campaign Changes
Requests to change live or scheduled advertising must be made in writing.
We will try to accommodate reasonable changes, but changes are not guaranteed and may be subject to availability, technical limitations, deadlines or additional charges.
Material changes to artwork, copy, targeting, scheduling, links, landing pages or format may require a new approval process.
10. Cancellations and Refunds
Unless otherwise agreed in writing:
- Cancellations must be made at least 7 days before the Campaign start date to be eligible for a refund
- Design, writing, setup or admin work already completed is non-refundable
- Once a Campaign has started, refunds are not available
- Completed advertising services are non-refundable
- Missed deadlines caused by late advertiser content, late approval or non-payment are not refundable
- Donations, sponsorships or goodwill payments are not normally refundable unless agreed in writing
If THD is unable to deliver a paid Campaign due to reasons within our control, we may offer replacement exposure, rescheduling, credit or a refund at our discretion.
No refund will be due where an Advertisement is removed because it breaches these Terms, legal requirements, advertising rules or regulatory obligations.
11. Placement and Performance
THD may provide estimated impressions, views, reach, clicks, engagement, newsletter circulation, website traffic or audience data.
All performance figures are estimates unless expressly stated otherwise.
We do not guarantee:
- Clicks
- Sales
- Leads
- Enquiries
- Bookings
- Conversions
- Search rankings
- Social media reach
- A specific number of impressions
- A specific commercial outcome
Advertising performance depends on audience behaviour, website traffic, social media algorithms, placement, creative quality, timing, local interest, platform changes and other factors outside our control.
No refund will be issued due to underperformance where the agreed placement or service has been delivered.
12. Website Banners and Display Advertising
Banner placements are subject to availability, technical requirements and agreed campaign dates.
Unless a specific placement has been confirmed in writing, THD may decide where and how banners appear across relevant pages or sections.
Banner size, format, file type and link requirements must be followed.
THD may reject banners that are low quality, difficult to read, misleading, unsuitable for mobile users, technically incompatible or visually disruptive.
13. Social Media Advertising and Posts
Where a Campaign includes a paid social media post, sponsored post, shared post or promotional content on THD social channels, the Advertiser accepts that reach and engagement are affected by platform algorithms and audience behaviour.
THD does not guarantee that a social media post will achieve a specific reach, number of clicks, number of likes, comments, shares or enquiries.
Paid or sponsored social content may be labelled where appropriate.
We may refuse social posts that are unsuitable, misleading, politically sensitive, inflammatory, poorly evidenced, legally risky or inconsistent with THD’s standards.
14. Newsletters and Email Placements
Where a Campaign includes a newsletter or email placement, THD may provide estimated audience size, delivery numbers, open rates or click rates where available.
Newsletter performance can vary and is not guaranteed.
Advertising in newsletters must comply with advertising, privacy and direct marketing requirements.
THD may reject links, images or content that could harm email deliverability, mislead readers or create compliance concerns.
15. Event Advertising and Sponsorship
Where an Advertiser promotes or sponsors an event through THD, the Advertiser or event organiser is responsible for ensuring that all event information is accurate, including:
- Date
- Time
- Venue
- Ticket price
- Booking link
- Accessibility information
- Age restrictions
- Cancellation terms
- Event organiser details
- Any licence, safety or regulatory requirements
THD is not responsible for event cancellations, postponements, venue changes, ticket disputes, attendance levels, safety arrangements or the conduct of event organisers, attendees or venues.
16. Lead Generation and Enquiries
Where a Campaign includes enquiries, contact forms or lead generation, THD will pass on leads in good faith based on information submitted by users.
THD does not guarantee lead quality, accuracy, affordability, availability, conversion, commercial outcome or suitability.
The Advertiser is responsible for handling all leads lawfully, fairly and in accordance with UK data protection law.
Clearly invalid or duplicate leads may be credited or replaced at THD’s discretion if reported with evidence within 48 hours of receipt.
17. External Websites and Landing Pages
Advertisers are responsible for all websites, landing pages, forms, payment pages and third-party platforms linked from their Advertisements.
The Advertiser must ensure that linked pages are lawful, secure, accurate, functional, suitable for users and compliant with privacy, cookie, advertising and consumer protection requirements.
THD is not responsible for the content, security, functionality, availability, policies or legal compliance of advertiser websites or landing pages.
18. Data Protection and Privacy
THD processes personal data in accordance with its Privacy Policy and applicable UK data protection law.
Where THD passes enquiries, leads, registration details or contact data to an Advertiser, the Advertiser is responsible for handling that personal data lawfully.
The Advertiser must not:
- Use lead data for unrelated purposes
- Add people to marketing lists without a lawful basis
- Share personal data unlawfully
- Retain personal data longer than necessary
- Contact individuals in a way that breaches privacy or direct marketing rules
The Advertiser agrees to comply with UK GDPR, the Data Protection Act 2018 and applicable electronic marketing rules.
19. Political Advertising
THD maintains editorial independence and neutrality in political matters.
Political advertising must be declared at the time of booking.
Political advertising includes promotions relating to:
- Political parties
- Candidates or prospective candidates
- Elected officials
- Campaign organisations
- Referendums
- Recall petitions
- Policy campaigns
- Election material
- Campaign material intended to influence voters or public political opinion
Political Advertisers are solely responsible for ensuring compliance with all applicable law and regulation, including electoral law, digital imprint requirements, campaign finance rules and Electoral Commission guidance.
The Electoral Commission states that paid digital adverts that are political material may require an imprint, and digital material can include online newspaper adverts, websites, social media posts, videos, images and other electronic material. Electoral Commission digital imprint guidance
Where required, political Advertisements must include a compliant imprint and any other legally required information before publication.
THD reserves full discretion to refuse, restrict, suspend or remove political advertising, including where it:
- Lacks required regulatory information
- Fails to provide a legally compliant imprint
- Creates legal, regulatory, editorial or reputational risk
- Could be perceived as misinformation, hostility, harassment or electoral manipulation
- Is unsuitable for THD’s Platforms or audience
- Is booked during a period where THD has chosen to restrict or suspend political advertising
Political advertising does not imply endorsement by THD of any party, candidate, campaign, policy or viewpoint.
During regulated election periods, THD may suspend political advertising entirely or apply restrictions to preserve editorial neutrality and reduce compliance risk.
No refund will be due where political advertising is refused, delayed, suspended or removed because of missing information, regulatory concerns, compliance failures or breach of these Terms.
20. Restricted or Sensitive Advertising Categories
THD may refuse or restrict advertising in sensitive categories, including but not limited to:
- Alcohol
- Gambling
- Adult services
- High-cost credit
- Financial investments
- Medical, health or care claims
- Weight loss products
- Weapons
- Tobacco, vaping or nicotine products
- Political campaigns
- Content involving children or vulnerable people
- Content likely to cause serious offence or community harm
Acceptance of any Advertisement is always at THD’s discretion.
21. Complaints and Corrections
If a complaint is made about an Advertisement, THD may investigate, amend, suspend or remove the Advertisement while the matter is reviewed.
The Advertiser must cooperate promptly with any request for evidence, clarification, correction or substantiation.
Where a correction is required because of an error supplied or approved by the Advertiser, additional charges may apply.
22. Technical Issues and Downtime
THD works to maintain its website and Platforms, but we do not guarantee uninterrupted availability.
THD accepts no liability for temporary outages, ad-serving interruptions, hosting issues, plugin failures, social media platform issues, email delivery failures, algorithm changes, cyber incidents, maintenance, updates or third-party technical failures.
Where a THD-controlled technical issue causes a paid Advertisement to be unavailable for more than 24 consecutive hours during a campaign period, THD may offer reasonable compensatory exposure, extension, rescheduling or credit at its discretion.
Cash refunds will not normally apply for temporary technical issues.
23. Intellectual Property
The Advertiser confirms that it owns or has permission to use all materials supplied to THD, including logos, photographs, artwork, videos, music, fonts, copy, trade marks and testimonials.
The Advertiser grants THD a non-exclusive, royalty-free licence to use, reproduce, edit, format, publish, distribute, display and promote supplied materials for the purpose of delivering the agreed Campaign.
THD retains ownership of any original creative work, layouts, designs, written content or campaign material created by THD unless otherwise agreed in writing.
The Advertiser may not reuse THD-created designs, copy, articles, graphics or campaign materials outside the agreed Campaign without permission, unless ownership or wider usage rights have been agreed in writing.
24. Indemnity
The Advertiser agrees to indemnify THD against any claims, losses, damages, complaints, regulatory action, legal costs, expenses or liabilities arising from:
- Advertising content supplied or approved by the Advertiser
- False, misleading or unlawful claims
- Breach of advertising, consumer, electoral or data protection law
- Copyright, trade mark or intellectual property infringement
- Defamation, privacy or confidentiality claims
- Misuse of personal data or leads
- Breach of these Terms
25. Limitation of Liability
To the fullest extent permitted by law, THD’s total liability for any Campaign is limited to the amount paid by the Advertiser for the relevant booking.
THD will not be liable for indirect, consequential or special losses, including loss of profit, revenue, sales, goodwill, business opportunity, reputation, data or anticipated savings.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
26. Force Majeure
THD will not be liable for delay or failure to perform its obligations where caused by events beyond reasonable control.
This may include server outages, hosting failure, cyberattacks, network failures, supplier issues, social media platform failures, power cuts, industrial action, illness, fire, flood, severe weather, war, terrorism, civil unrest, government restrictions, legal changes or other events outside THD’s reasonable control.
27. Termination
THD may terminate, suspend or remove advertising immediately if:
- Payment is overdue
- The Advertiser breaches these Terms
- The Advertisement breaches legal or regulatory requirements
- The Advertisement creates legal, editorial or reputational risk
- The Advertiser provides false or misleading information
- The Advertiser misuses leads or personal data
- The Campaign becomes unsuitable for publication
No refund will be due where advertising is terminated because of breach, non-payment or compliance concerns.
28. Changes to These Terms
THD may update these Advertising Terms and Conditions from time to time.
The latest version will apply to new bookings from the date it is published or provided.
Existing confirmed bookings will usually remain subject to the terms agreed at the time of booking, unless a change is required for legal, regulatory, technical or compliance reasons.
29. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes relating to advertising with THD will be subject to the courts of England and Wales.
30. Acceptance
Booking, approving, submitting content for, or paying for advertising with The Havering Daily constitutes acceptance of these Advertising Terms and Conditions.
This includes acceptance of any applicable provisions relating to sponsored content, lead generation, social media advertising, political advertising, data protection and refunds.