Mental health crisis plan for paramedics to go live.

Paramedics will soon be able to access the mental health crisis plans of emergency patients while on the move, following the successful first pilot phase of the National Record Locator.

Initial tests of the new National Record Locator service gave ambulance staff in pilot areas the ability to see whether someone they were treating had a mental health crisis plan, joining up services and helping patients get the best possible care.

The pilot will now expand, giving paramedics the crisis plan itself so that they can make the right clinical decisions on the ground instead of taking the patient to Accident and Emergency units or referring back to other health professionals who have access to the information. 

The first full record retrieval will take place in November, with an additional three mental health trusts joining the nine trusts already involved with the first phase.

Mike Walker, Head of the Integrating Care programme at NHS Digital said:

This pilot has so far been a fabulous success, with over 85,000 mental health crisis plan pointers added to the database across the country since last December, so that ambulance staff are less in the dark about the people they’re on their way to help.

Now we’ve proven that the technology works, it’s time to open it up, to new areas of specialism, new settings: putting the clinical information itself into the hands of those that need it

Our ambulance staff do a fantastic job, handling real-life emergencies every single day.  Having access to the right information at the right time will mean fewer wasted trips to overstretched A&Es and better care for patients.

Stuart Crichton, Chief Clinical Information Officer at London Ambulance Service, said:

Our drive to get the user experience right is being brought to life by the team at NHS Digital. Our clinicians don’t have to worry about usernames and passwords to access patient information, the security is all taken care of in the background enabling us to focus on patient care. I love it, our staff love it and this technology will change the face of how we access data across the NHS.

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