Survey shows improvement at Queen’s and King George’s hospital.


The annual NHS Staff Survey results were published on Tuesday (18 February) and have highlighted a number of improvements at Barking, Havering and Redbridge University Hospitals NHS Trust. Almost six out of ten staff at the Trust completed the survey, which is sent to NHS staff nationally and asks questions on their experiences at work and their wellbeing.

The response rate at Barking, Havering and Redbridge University Hospitals NHS Trust of 57 percent was an increase of ten percent from 2018 and the highest in 15 years. 

Staff responses showed improvements in areas such as morale, team working and the quality of care provided compared to 2018. 

Tony Chambers, interim Chief Executive of the Trust, said: “It’s really encouraging to see our staff have reported a better experience at work compared to 2018. Some areas where we have improved most were senior managers acting on the feedback of staff, and effective communication between managers and their teams. We also outperform similar trusts with staff having dedicated time to discuss their career with their manager at personal performance reviews.” 

One area where results for the Trust had worsened since the last survey was staff experiencing physical violence from members of the public. 

Tony added: “Any violence or abuse towards our staff is unacceptable and we are taking the increase of reported incidents seriously. We’re working with the police and are going to be introducing a number of initiatives this year which focus on keeping our staff safe at work.” 

Reflecting on how the results of the survey affect patients, Tony said: “In the NHS there is a clear link between the experience of staff and how satisfied patients are with their care. We’re pleased the results reflect improvements for our staff because by making our hospitals better places to work, we are making them better places to receive care.”

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