No Dignity And No Privacy, The Shocking Corridor Care At Queen’s Hospital.

“We all need to stand up and raise awareness of what is going on at Queen’s Hospital, the patients, particularly the elderly have shocking treatment, left with no dignity in corridors for days.”

An Elm Park woman is doing her best to make her voice heard in a desperate bid to get better care for patients at Queen’s Hospital in Romford, especially the elderly. She describes the situation as truly horrendous.

Suzy has been visiting her brother, who has learning difficulties, and is furious at the care he is receiving. She told the Havering Daily, “I have been visiting my brother and have to go past the Accident and Emergency department. Every day I am seeing trolleys and trolleys of beds left out in the corridors. Elderly patients being treated in a corridor with no care or dignity. Today when I went past there were more than ten people there. They are left there with no privacy, no dignity, no curtains, just left there. It is absolutely disgusting.”

Suzy also shared her own harrowing experience at the hospital two years ago. “I was left on a trolley in a corridor for days. I was then sent home with pneumonia and I made a formal complaint only to be told that according to their records I had discharged myself! Shocking.”

Her concern extends to the treatment of her brother, who is unable to advocate for himself. “My brother is not able to speak up for himself and the treatment he gets from some nurses is harrowing. They are leaving cannulas in for six days until I ask why they have not been changed. They speak to him in an awful manner. They have no care or kindness.”

Suzy is determined to raise awareness and call the community to action. “The care at this hospital is awful. The elderly are left for days, they have no dignity, no privacy. No one should be made to feel that way. If the Trust recognises that corridor care is not right or fair, then they must also recognise their responsibility to stop it. This situation cannot be allowed to become the new normal. Patients deserve safe, lawful and dignified care, not apologies after the fact. Corridor care is not an unfortunate side effect of demand, it is a systematic failure that puts patients at risk every single day.”

She is urging anyone who has had similar experiences at Queen’s Hospital to speak out and make their voices heard.

In response, Matthew Trainer, Chief Executive, said: “We’re seeing record numbers in A&E, last month was our busiest December ever with an average of 995 patients a day. This continued demand has resulted in too many people being cared for in corridors.
“Corridor care isn’t right or fair and it’s not something I would want for my relatives. However, as we see more and more patients, it’s safer for them to be brought into the hospital rather than keeping them waiting outside on ambulances for hours.”

A video taken of the so called ‘corridor care’ at Queen’s hospital.

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