Met Police launch ‘Right Care Right Person’ for people experiencing a mental health crisis.

The Metropolitan Police are today, Wednesday 1 November, launching ‘Right Care Right Person’ for people experiencing a mental health crisis.

Currently, the Metropolitan Police Service is increasingly involved in responding to mental health crisis and other health-related issues diverting officers from their core role of preventing and solving crime, supporting victims and bringing offenders to justice. This is while patients who need medical help are attended to by officers instead of expert healthcare professionals. 

In London, police officers spend an average of 14.2 hours in hospital with patients when they are sectioned under the Mental Health Act while they wait for a medical professional to take over care. In March 2023 alone, officers spent 10,000 hours working on sectioning patients and in 2021/22, the Met received more than 78,000 mental health-related calls and more than 204,000 concerns for welfare calls. 

‘Right Care, Right Person’ is a national scheme between local police services and the NHS so mental health patients receive the right care when they call an emergency service. The Met has been working closely with key health partners including the NHS and social care teams across London to ensure that they have planned for these changes. All agree this is in the best interests of patients. 

The introduction of the new policy will mean officers continue to attend calls where there is an immediate risk to life – such as a person who may be at risk of taking their life, or threatening others harm – but calls will be triaged by 999 and 101 call handlers so a caller’s needs are better assessed to ensure the right service responds. 

This will mean officers will: 

• Not attend medical calls where a healthcare professional is more appropriate. 
• No longer attend welfare checks for people who have missed a planned health appointment, check whether they have taken their medication, or to check on a person when the health or social care agency is not working. 
• Will not look for people who have walked out of mental health facilities or left hospital unless there is a policing reason.
• Always call for an ambulance to transport people who have been sectioned under the Mental Health Act instead of using a police van. 

This will free up police officers to attend emergency calls where a crime has been, or is being, committed so they can catch suspects more quickly, gather evidence and better support victims. This will allow officers more time to focus on policing priorities for communities across London, such as knife crime, robbery and violence against women and girls. 

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